Privacy Policy

At VideoReject, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Service"). Please read this policy carefully.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily provide when you:

• Create an Account: Name, email address, username, password, and profile information
• Complete Your Profile: Profile photo, bio, location, and contact preferences
• Become a Seller: Legal name, date of birth, address, phone number, tax identification information, and bank account details for payouts
• Make Purchases: Billing address, shipping address, and payment information (processed securely by Stripe)
• Create Listings: Item descriptions, photos, pricing, and shipping information
• Communicate: Messages to other users, support inquiries, and feedback

1.2 Information Collected Automatically

When you access our Service, we automatically collect:

• Device Information: Browser type, operating system, device identifiers, and IP address
• Usage Data: Pages visited, time spent on pages, links clicked, and search queries
• Location Data: General location based on IP address (we do not collect precise GPS location)
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

1.3 Information from Third Parties

We may receive information from:

• Payment Processors: Transaction details and verification results from Stripe
• Identity Verification: Results from identity verification services for seller onboarding
• Social Media: If you connect social accounts, basic profile information as permitted by those platforms

2. How We Use Your Information

We use the information we collect to:

2.1 Provide and Improve Our Service

• Create and manage your account
• Process transactions and send related notifications
• Facilitate communication between buyers and sellers
• Provide customer support and respond to inquiries
• Improve and optimize our Service based on usage patterns
• Develop new features and functionality

2.2 Ensure Safety and Security

• Verify seller identities and prevent fraud
• Detect and prevent unauthorized access and abuse
• Enforce our Terms of Service and policies
• Resolve disputes between users
• Comply with legal obligations

2.3 Communicate with You

• Send transactional emails (order confirmations, shipping updates)
• Notify you of important account or policy changes
• Send marketing communications (with your consent)
• Respond to your comments, questions, and requests

2.4 Personalize Your Experience

• Show relevant listings and recommendations
• Customize search results based on your preferences
• Remember your settings and preferences

3. How We Share Your Information

We never sell, rent, or trade your personal information to third parties. We do not provide your data to data brokers, advertising networks, or any other companies for their own commercial purposes. We only share information in the limited circumstances described below, and only to the extent necessary.

3.1 With Other Users

To facilitate transactions, certain information is shared between buyers and sellers:

• Sellers see: Buyer's name, shipping address, and order details
• Buyers see: Seller's username, profile information, location (city/state), and ratings
• Public profile: Username, profile photo, member since date, and reviews are publicly visible

3.2 With Service Providers

We share information with trusted third parties who assist in operating our Service:

• Payment Processing: Stripe processes payments and manages seller payouts
• Email Services: Postmark delivers transactional and marketing emails
• Cloud Hosting: Our infrastructure providers store and process data
• Analytics: Services that help us understand how users interact with our platform
• Customer Support: Tools that help us respond to your inquiries

These providers are contractually obligated to protect your information, may only use it to perform services on our behalf, and are prohibited from using it for their own purposes or sharing it with others. We share only the minimum information necessary for each provider to perform their function.

3.3 We Do Not Sell Your Information

To be unambiguous: we do not sell your personal information. We have not sold personal information in the preceding 12 months, and we have no plans to do so. We do not disclose your personal information to third parties for monetary or other valuable consideration. This applies to all users, regardless of location.

3.4 For Legal Reasons

We may disclose information if required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from government authorities
• Protect the rights, privacy, safety, or property of VideoReject, our users, or others
• Enforce our Terms of Service and other agreements
• Investigate potential violations or fraudulent activity

3.5 Business Transfers

If VideoReject is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service before your information becomes subject to a different privacy policy. Any successor entity will be bound by the same no-sale commitment described in this policy.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to provide, protect, and improve our Service. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our platform.

4.1 Types of Cookies We Use

4.2 Managing Your Cookie Preferences

You have control over which cookies are used. When you first visit our site, you'll see a cookie consent banner where you can:

• Accept All: Allow all cookies for the best experience
• Reject All: Only allow essential cookies required for basic functionality
• Customize: Choose which optional cookie categories to enable

You can change your preferences at any time by clicking "Cookie Preferences" in the footer of any page.

4.3 Browser Controls

Most web browsers allow you to control cookies through their settings. You can:

• View cookies stored on your device
• Delete some or all cookies
• Block cookies from specific or all websites
• Set your browser to notify you when a cookie is set

Note that disabling cookies may affect your ability to use some features of our Service. Essential features like logging in and making purchases require cookies.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls limiting who can view your information
• Secure payment processing through PCI-compliant providers

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our Service and maintain your account
• Comply with legal, accounting, and reporting requirements
• Resolve disputes and enforce agreements
• Protect against fraud and abuse

When you delete your account, we will delete or anonymize your personal information within 30 days, except for information we are required to retain for legal or business purposes.

7. Your Rights and Choices

7.1 Access and Portability

You can access and download your personal information from your account settings. You may request a copy of your data in a portable format.

7.2 Correction

You can update your account information at any time through your account settings. If you need assistance correcting information, contact our support team.

7.3 Deletion

You can delete your account through your account settings. Note that:

• Pending transactions must be completed before account deletion
• Some information may be retained for legal and business purposes
• Public content (reviews, messages) may remain visible after deletion

7.4 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or adjusting your notification preferences in your account settings. You will continue to receive transactional emails related to your account and orders.

7.5 Do Not Track

We honor the Global Privacy Control (GPC) signal. If your browser sends a GPC signal, we will treat it as a valid opt-out request for the sale or sharing of personal information (though, as stated, we do not sell your data). We also respect "Do Not Track" browser signals by limiting analytics tracking for users who have enabled them.

8. Children's Privacy

VideoReject is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete such information.

9. International Data Transfers

VideoReject is based in the United States. If you access our Service from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our Service, you consent to such transfer and processing.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources of collection, the purposes for collection, and the categories of third parties with whom we share it
• Right to Delete: Request deletion of your personal information, subject to certain legal exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of personal information. However, VideoReject does not sell or share your personal information as defined by the CCPA/CPRA, and we have never done so.
• Right to Limit Use of Sensitive Personal Information: You may limit the use of sensitive personal information to purposes necessary for providing the Service
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights

To exercise these rights, contact us at [email protected] or through our contact form. We will respond to verified requests within 45 days as required by law.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on consent, contract performance, legal obligations, and legitimate interests
• Right to Restriction: Request restriction of processing in certain circumstances
• Right to Object: Object to processing based on legitimate interests
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Complaint: Lodge a complaint with your local data protection authority

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification for significant changes

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

VideoReject Privacy Team
Email: [email protected]
Contact Form

For data protection inquiries in the European Union, you may also contact our EU representative at: [email protected]